How to Respond to Guest Demands

The power went out–Call the President! Can I have an espresso machine?

These are actual requests we’ve had and had to learn how to deal with to keep guests happy.

Urgent Situations!

He booked for 2 guests but brought in 57 people! The maid stole my $4000 watch!

Now what?! Crisis management is just a click away.

Reviews, Reviews, Reviews

A little goes a long way in terms of preventing a negative review. Sometimes you’ll get a hint of unrest but often it’s the quietest ones that leave you blindsided. We offer strategies for any situation.